Privacy policy
This notice explains how Delightfully Fresh Ltd (“we”, “us”), 11 The Broadway, Wembley HA9 8JU, uses your personal information when you visit our website or place an order. Contact: delightfully_fresh@hotmail.com.
What we collect
Your name, email address, phone number, delivery address, order details and any messages you send us. Payments are handled by our payment provider; we do not see or store your full card details.
Why we use it
- To take, prepare, deliver and support your order (to perform our contract with you).
- To answer your messages (our legitimate interests).
- To keep the records the law requires, such as accounting records (legal obligation).
- To send marketing only if you have agreed to it — you can unsubscribe at any time.
Who we share it with
Only the services we need to run the shop: our e-commerce platform (Shopify), our payment providers, and our delivery staff. We do not sell your information.
How long we keep it
Order and accounting records are kept for as long as the law requires (normally six years). Other information is kept only as long as we need it.
Your rights
You can ask to see, correct or delete your information, or object to how we use it. Email us to do so. You can also complain to the Information Commissioner's Office (ico.org.uk).
Cookies
Our website uses cookies that are needed for the basket and checkout to work, and may use analytics cookies where you have agreed to them.