Returns & refunds

Our freshness promise

We stand behind everything we pack. If something you receive isn't fresh, or isn't what you ordered, tell us and we'll give you your money back for that item.

How to tell us

Please contact us as soon as you can after delivery at delightfully_fresh@hotmail.com or through our contact page, with your order number and, if possible, a photo of the item.

How refunds are paid

Refunds are made to the card or payment method you used to order.

Fresh food and cancellations

Because fresh produce is perishable, the 14-day cancellation period under the Consumer Contracts Regulations does not apply to it. This does not affect your statutory rights, and it does not affect our freshness promise above.

Delightfully Fresh Ltd, 11 The Broadway, Wembley HA9 8JU.